You can opt-out of us using your Personal Information by sending us an email to the email listed below or by responding directly to the communication you receive. If you send us an email, please be sure to provide (i) sufficient information that allows us to verify that you are the person whom we collected Personal Information; and (ii) sufficiently describe your request. Please also note if your opt-out request is specific to a particular type of Personal Information.

 

Finally, we are not obligated to delete Personal Information if we are unable to verify that you are the person whom we collected Personal Information, if we have reason to believe that you are a bot and not a person, or for any other reason that indicates that you may not be the person whom we collected Personal Information.

 

We will endeavor to comply with your request(s) as soon as reasonably practicable, which may depend on the number of requests we have received at or around the time of your request. If we need additional time, which we reasonably expect to be completed within thirty (30) days, we will contact you in writing and inform you of the reason for the delay.

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Section 6 - Security of Your Information.

 

We use industry standard security measures designed to protect your personally identifiable information.

VoiceHero ensures data security through:

• Encryption – All data is encrypted in transit and at rest.

• Secure Hosting – Data is stored on AWS (or another US-based cloud provider) in compliance with industry standards.

• Access Control – Only authorized personnel (admins, schools, or approved staff) can access relevant data.

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We do NOT store raw audio recordings permanently.

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If a data breach is detected:

• We will notify affected parents and schools within the legally required timeframe.

• We will investigate, secure, and prevent future occurrences.

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However, no data transmission or storage system is impenetrable, and you acknowledge this. If you have reason to believe that the security of your Personal Information might have with us has been compromised, please immediately notify us.

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Section 7 – Compliance with applicable Privacy Laws Relating to Minors.

 

We are committed to protecting the privacy of minors and fully comply with all applicable data privacy laws, including but not limited to the Children’s Online Privacy Protection Act (“COPPA”), the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99) (“FERPA”), and other applicable laws.

 

Our approach to safeguarding the personal information of users under the age of 13 (or the relevant age threshold in your jurisdiction) includes the following:

 

• Minimized Data Collection: We intentionally design our services, including registration processes, to collect only the minimum amount of personally identifiable information necessary to provide a safe and effective experience for young Users.

• Parental Consent: Where required by law, such as under COPPA, we obtain verifiable parental consent before collecting, using, or disclosing personal information from minors. We provide clear instructions and accessible methods for parents or legal guardians to review, modify, or delete their child’s information.

• Limited Use and Disclosure: Any information collected from minors is used solely for the purpose of delivering our Services and our Platform. We do not share this information with third parties, except as necessary to provide our Services, comply with legal obligations, or to protect the safety and integrity of our platform.

• Enhanced Protections: We implement additional security measures to protect data collected from minors, ensuring it is stored securely and accessed only by authorized personnel for legitimate purposes.

• Transparency for Families: We strive to keep parents and guardians informed about our privacy practices. Our policies and procedures are clearly communicated, and we welcome inquiries about how we handle minors’ data.

 

Our compliance efforts are rooted in our mission to create a safe, trusted environment for all users, with special attention to the needs and rights of our youngest Users. If you have questions about our practices or need assistance regarding a minor’s information, please contact us through the methods outlined in this Privacy Policy.

 

Section 8 - COPPA Specific Policies.

 

VoiceHero takes the privacy of children under 13 seriously and ensures compliance with COPPA.

 

Collection and use of Data

VoiceHero only collects and uses data and Personal Information, as outlined in this Privacy Policy.

 

Verifiable Parental Consent

Before collecting, using, or sharing any Personal Information from a child under 13, we obtain verifiable consent from a parent or guardian. We do this by requiring that all parents of Users sign a Parental Consent (which may slightly differ if your child is the donor or recipient of a VoiceHero Voice).

 

Within the Parental Consent, as well as this Privacy Policy, parents receive information explaining what we collect and why.

 

Parental Rights

As a parent or legal guardian, you have the right to:

• Review: See the personal information we’ve collected from your child.

• Delete: Request that we delete your child’s information.

• Refuse: Stop us from collecting or using your child’s information moving forward.

 

To exercise these rights, contact us at:

• support@voicehero.com

 

We’ll verify your identity before fulfilling your request to keep your child’s data secure. We’ll respond promptly and let you know if there are any limitations (e.g., legal requirements to retain certain data).

 

Data Protection

We use reasonable security measures, like encryption, to protect your child’s information from unauthorized access or loss. We only keep it as long as necessary for their use of our Services, then delete it securely.

 

Section 9 - FERPA Specific Policies.

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Our Services is available for use (whether directly or indirectly) by schools and school districts (collectively referred to as “Schools/Districts” or “School/District”). Our Platform is designed to minimize the personal data collected and used, and we strive to implement best practices to protect the privacy of all of our Users.

 

Our privacy controls and procedures include measures designed to protect personal information protected by child and student data privacy laws, including any data considered an “educational record” under FERPA.

 

The following applies when a child uses our Services under oversight of the child's School/District:

 

What student information do we collect?

 

• When a School/District uses our Services, we may access information from these uses.

• We collect usage information when a child uses the Platform, such as the time spent on the Platform, uses of a VoiceHero Voice, and other information collected in accordance with Section 2, above.

• How do we use this information? We use this information consistent with our uses above, solely to provide our Services or enhance our Services.

• How do we share the child’s information? The School/District or teacher will be able to see information regarding the child's use of the Platform, especially since the teacher is likely providing the matching and assigning services between Users. We do not share the child’s personal information with third parties for their own purposes or for marketing purposes.

• A School/District can create and administer accounts and update account profile information for enrolled children. Parents requesting modification or deletion of their child’s data in a School/District account may be directed to contact the School/District.

 

School personnel are solely responsible for providing notices and obtaining consents required by the applicable provisions of privacy laws, except for those notices and consents that we are responsible for or agree to provide.

 

Section 10 – Changes to Our Privacy Policy.

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If we decide to change our Privacy Policy, we will post those changes on our Platform so that you are aware of what information we collect, how we use it, and under what circumstances we disclose or transfer it.

 

We reserve the right to modify this Privacy Policy at any time, so please review the Privacy Policy from time to time. Any changes to this Privacy Policy will become effective immediately upon being made public and will be notated with the date of last revision at the top of this Privacy Policy.

 

Section 11 – Additional Information If You Live in California.

 

Under California privacy laws, including the California Consumer Privacy Act ("CCPA"), we are required to notify California residents about how we use their Personal Information.

Under the CCPA, "Personal Information" is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.

We collect the Personal Information in accordance with Section 2, above.

 

California residents have the right to opt-out of our sale of their Personal Information by contacting us at via email at the email listed below or by responding directly to the communication you receive. Please be prepared to provide proof of your residence in California.

 

We do not use or transfer Personal Information about California residents under 16 years old without opt-in consent.

 

We are required to notify California residents, at or before the point of collection of their Personal Information, the categories of Personal Information collected and the purposes for which such information is used.

 

Verifiable Requests to Delete, and Requests to Know. Subject to certain exceptions, California residents have the right to make the following requests, up to twice every twelve (12) months:

 

• Right of Deletion: California residents may request deletion of their Personal Information, subject to legal exemptions.

 

• Right to Know & to Receive a Copy: California residents have the right to request a copy of the specific pieces of Personal Information that we have collected about them in the prior twelve (12) months and to have this information sent to you via email.

 

• Right to Know & Right to Information: California residents have the right to request that we provide them certain information about how we have handled their Personal Information in the prior twelve (12) months.

 

Submitting Requests. Requests to exercise the right of deletion, right to a copy, or the right to information may be submitted by contacting us at via email at the email listed below.

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Right to Non-Discrimination. The CCPA prohibits discrimination against California residents for exercising their rights under the CCPA. We do not and will not discriminate against you for exercising any of your CCPA rights.

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Financial Incentive. Generally, we do not assign monetary or other value to Personal Information, however, California law requires that we assign such value in the context of financial incentives. In such context, the value of the Personal Information is related to the estimated cost of providing the relevant financial incentive(s) for which the information was collected.

 

Section 12 – Questions?

 

If you have any questions or concerns about our Privacy Policy, want to opt-out, or would like to raise any security or other issues, please email us at support@almagu.com.